Refunds & Cancellations

Overview

Penny Rentals uses staged payments: a deposit (when required), a remaining balance at pickup, and possible later charges for extensions or return fees. Refund eligibility depends on which stage your booking is in and whether the rental has started.

All approved refunds are processed back to the original payment method through Stripe where possible.

Cancellations before pickup

More than 48 hours before rental start

If you cancel at least 48 hours before your scheduled rental start date and your booking has not yet gone active, you are generally eligible for a full refund of amounts paid toward the rental, including an authorized or captured deposit.

Within 48 hours of rental start

Cancellations inside the 48-hour window may receive a partial refund or credit at our discretion, especially if we cannot re-rent the equipment or have already prepared it for pickup. Contact us as soon as possible if your plans change.

After pickup or once active

Once equipment has been picked up or the rental is marked active, the rental charge is generally non-refundable except where required by law or explicitly approved by Penny Rentals.

Deposits

• A 25% deposit is required for bookings starting more than 2 days after the request is submitted
• Deposits secure your dates and are applied toward your total rental cost
• If you cancel in time (see above), the deposit is refunded or released according to how it was collected (authorization vs. capture)
• If you no-show or cancel late without an approved exception, the deposit may be retained to cover lost rental time and preparation costs

Final payments & extensions

• The remaining balance is collected at pickup unless your booking was approved as a full prepay
• Final payments for completed rentals are generally non-refundable once the rental period has begun
• Extension charges are separate payments for additional rental time. Approved extension refunds are rare once the extended period has started

Return fees & credits

After return, you may see additional charges or credits on your booking:

• Late fees if equipment is returned after the agreed end date/time
• Damage, cleaning, fuel, or repair charges documented at return inspection
• Early-return credits only when explicitly calculated and shown on your invoice

Return fees are invoiced separately and must be settled before you can start new rentals if your account has an outstanding return balance. These charges are not "refunds" — they are amounts owed for the rental period or condition of the equipment.

If we issue a refund or credit after return (for example, an early-return adjustment), it will appear on your dashboard and in your invoice history.

How refunds are issued

1. Approved refunds are initiated by Penny Rentals staff through our payment system
2. Stripe processes the refund to your original card or payment method
3. You receive a refund confirmation email when applicable
4. Bank posting times vary; most refunds appear within 5–10 business days

Check your dashboard and booking invoices for refund status and amounts.

Non-refundable charges

The following are generally not refundable once assessed:

• Completed rental time after pickup
• Documented damage, cleaning, fuel, or repair costs
• Late return fees tied to actual late return
• Third-party verification or processing costs where disclosed at booking

Disputes

If you believe a charge or refund is incorrect, contact us at hello@pennyrentals.com with your booking reference within 14 days of the charge. We will review invoices, return notes, and payment records before making a final decision.

Contact

To request a cancellation or refund review, email hello@pennyrentals.com with your name, booking ID, and a short explanation. We respond as quickly as possible during business hours.