Terms of Service

Agreement

By creating an account, submitting a booking request, or renting equipment from Penny Rentals, you agree to these Terms of Service and our Privacy Policy. Each rental also requires acceptance of our rental contract at the time of booking.

If you do not agree, do not use the website or rent equipment from us.

Eligibility

• You must be at least 18 years old
• You must provide accurate account and contact information
• You must complete required identity verification before booking
• You must be qualified and authorized to operate the equipment you rent

Booking process

Submitting a booking request does not guarantee availability. The typical flow is:

1. Select equipment and check live availability for your dates
2. Sign in, verify identity, and digitally sign the rental contract
3. Submit your booking request
4. Pay a deposit or await staff approval, depending on how soon your rental starts
5. Receive pickup details after confirmation and any required deposit
6. Pay the remaining balance at pickup and return the equipment when finished

We may decline or cancel a booking for safety, availability, verification failure, policy violations, or suspected fraud.

Payments & deposits

• All online payments are processed securely through Stripe
• Rentals scheduled to start more than 2 days after booking generally require a 25% deposit before the reservation is secured
• Last-minute rentals may skip the deposit and require staff approval instead
• The remaining rental balance is due at pickup unless otherwise stated in your booking
• Extensions, return fees, and other charges may be billed separately through your dashboard
• Prices, taxes, fuel charges, and accessory fees are shown during booking where applicable

See our Refunds & Cancellations Policy for deposit release and refund rules.

Pickup & use

• Equipment is picked up locally in the Bangor, PA area unless otherwise agreed in writing
• The exact pickup address is provided after your booking is confirmed and any required deposit is paid
• Bring valid photo ID and your booking reference to pickup
• You are responsible for transporting, securing, and operating equipment safely
• Equipment must be used only for lawful purposes and within manufacturer guidelines
• Sub-renting, transferring possession, or modifying equipment without permission is prohibited

Returns & fees

Equipment must be returned in substantially the same condition as provided, ordinary wear excepted.

You may be charged for:

• Late returns
• Damage, missing parts, or excessive wear
• Cleaning required beyond normal use
• Fuel or consumables not returned as agreed
• Repairs or replacement costs where applicable

Return-related charges are documented in your booking and may be collected after the equipment is physically returned. You may need to complete payment before making new rentals if return fees remain outstanding.

Your responsibilities

You agree to:

• Inspect equipment at pickup and report issues promptly
• Use appropriate PPE and follow safe operating practices
• Keep equipment secure from theft, loss, or unauthorized use
• Notify us immediately of accidents, damage, or mechanical problems
• Return equipment on time and in acceptable condition

Liability & insurance

You are responsible for loss or damage to rented equipment during your rental period except where caused solely by our negligence. Equipment may be insured, but insurance does not remove your obligation to operate safely or pay applicable deductibles, fees, or uncovered losses.

To the fullest extent permitted by law, Penny Rentals is not liable for indirect, incidental, special, or consequential damages arising from use of the website or rented equipment.

Cancellations

Cancellation and refund eligibility depend on timing, payment status, and whether the rental has started. Our Refunds & Cancellations Policy describes the rules in detail.

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Disputes will be handled in courts located in Pennsylvania unless otherwise required by law.

Contact

Questions about these terms? Email hello@pennyrentals.com.